How can I lower my monthly water bill?

There are many ways to lower your bill while conserving our most valuable resource in the process.  We have an entire page devoted to water conservation, just click on the link below or the Water Conservation button to start lowering your bill today.

What is this $25 charge on my first bill?

The fee is a new service fee for activating the account.  This is a one time fee and was part of the information that was relayed to you when you made your visit to our office to set up the account.

Why does the District add fluoride to the water?

The State of Kentucky requires the addition of fluoride to public water supplies.  The amount of fluoride that is added to your water has been proven to reduce cavities in children.

Why does my water look milky at times?

The milky appearance is actually air bubbles, which are harmless.  There are occasions when additional air is introduced into the water lines when make repairs.  Also, in the winter the when the outside temperature drops, the water lines get cold and so does the water inside.  When that cold water is brought inside your warm house, oxygen in the water is released into the water as tiny air bubbles.  The air bubbles should disappear quickly, but should you continue to have a problem give us a call.

When will you have online payments?

Online payments are on the way.  You asked and we listened.  The District is currently working with Fort Knox National Company to offer secure and easy payments over the web.  Online payments should be up and running soon.  Keep watching your water bills News and Notes for availability. 

How do I read my meter?

To read your meter, read the numbers from left to right.  The number to the far right is a fixed zero; to find this number look where the needle hand is pointing.  Should the odometer numbers be in between numbers, use the lower of the two numbers.  The dark color triangle is called the leak indicator.  Anytime water is being used this triangle will be moving, even with very low flows.  Should you have other questions, please contact us. For additional help click on the Water User's Guide.

How hard is our water?

Due to the source of our water supply and the geology of the area, our water is consider moderately hard.  For those that have water softeners or other devices we have calculated the grains per gallons range of 10.5 to 13 for you.  Remember with any of these type of devices to maintain them to manufacturer recommendations to avoid any possible problems.