How can
I lower my monthly water bill?
There
are many ways to lower your bill while conserving our most
valuable resource in the process. We have an entire page
devoted to water conservation, just click on the link below or
the Water Conservation button to start lowering your bill today.
What is
this $25 charge on my first bill?
The fee is a new service fee for activating the account.
This is a one time fee and was part of the information that was
relayed to you when you made your visit to our office to set up
the account.
Why
does the District add fluoride to the water?
The State of Kentucky requires the addition of fluoride to
public water supplies. The amount of fluoride that is
added to your water has been proven to reduce cavities in
children.
Why
does my water look milky at times?
The milky appearance is actually air bubbles, which are
harmless. There are occasions when additional air is
introduced into the water lines when make repairs. Also,
in the winter the when the outside temperature drops, the water
lines get cold and so does the water inside. When that
cold water is brought inside your warm house, oxygen in the
water is released into the water as tiny air bubbles. The
air bubbles should disappear quickly, but should you continue to
have a problem give us a call.
When
will you have online payments?
Online payments are on the way. You asked and we
listened. The District is currently working with Fort Knox
National Company to offer secure and easy payments over the web.
Online payments should be up and running soon.
Keep watching your water bills News and Notes for availability.
How do
I read my meter?
To read
your meter, read the numbers from left to right. The number to
the far right is a fixed zero; to find this number look where
the needle hand is pointing. Should the odometer numbers be in
between numbers, use the lower of the two numbers. The
dark color triangle is called the leak indicator. Anytime water
is being used this triangle will be moving, even with very low
flows. Should you have other questions, please contact us.
For additional help click on the
Water User's
Guide.
How hard is our water?
Due to the
source of our water supply and the geology of the area, our water is
consider moderately hard. For those that have water softeners
or other devices we have calculated the grains per gallons range of
10.5 to 13 for you. Remember with any of these type of devices
to maintain them to manufacturer recommendations to avoid any
possible problems.
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